Terms & Conditions

Introduction

Madhouse operates under Disco Rodeo Group Pty Ltd
ABN: 80 683 183 744

Welcome to Madhouse Studio (“we”, “us”, “our”). These Terms & Conditions outline the expectations, responsibilities, and boundaries for all projects, retainers, and services delivered by Madhouse Studio to you (“the Client”).

By engaging our services, accepting a proposal, signing our onboarding form, or making payment toward an invoice, you agree to be bound by these Terms.

If you have any questions, please contact us before work begins.

1. Scope of Work

All work will be completed according to:

the agreed proposal or service outline
the project scope detailed during onboarding
any written communication confirming inclusions

Work outside the original scope (e.g., additional revisions, extra pages, new features, new deliverables, urgent turnarounds) will be quoted separately.

We do not begin any out-of-scope work without your approval.

2. Working Relationship

3. Revisions

Our best work happens through:

open communication
timely feedback and approvals
honesty about expectations
a collaborative partnership

Delays in providing materials, feedback, or access may impact project timeframes or delivery milestones.

4. Timeframes & Turnaround

Each project includes a defined number of revisions (as per your proposal or retainer).
Additional revisions outside of that will be quoted separately.

A “revision” is defined as a round of edits submitted at one time.
Multiple scattered changes across multiple emails or messages may count as more than one revision, at our discretion.

5. Payments & Invoicing

Timeframes will be discussed at the beginning of the project.
These timelines may shift due to:

delayed feedback
delayed content or access
scope changes
illness or unexpected events

We will always communicate proactively if timeframes need adjusting.

6. Refunds

All invoices are issued via Xero.

Retainer payments: billed monthly in advance
Project work: deposit or installment structure as outlined in your proposal
One-off work: billed upon commencement or completion, depending on the scope

Invoices must be paid by the due date.

A 5% late fee may be applied to overdue invoices.

Work may be paused until payment is received.

7. Intellectual Property

As our work involves time, strategy, and creative labour, we do not provide refunds for:

time already spent
strategy sessions
creative concepts
design assets
partially completed work
retainers already commenced

If you choose to end the project early, you will be invoiced for the portion of work completed.

8. Confidentiality

You own:

final, approved deliverables once full payment is made
designs, files, or assets specified as “final”

We own:

all drafts, working files, and creative concepts
tools, templates, processes, and internal systems
any unused concepts or explorations
Raw design files (e.g., PSD, AI, Figma) are not included unless explicitly stated in the agreement.

9. Cancellation or Pausing of Work

We treat all client information, documents, and materials with strict confidentiality.
Please also respect any confidential information shared with you during the project.

10. Liability

Should either party wish to pause or cancel the project, reasonable notice must be given.

Upon cancellation:

all completed work to date will be invoiced
deposits are non-refundable
access and collaboration will cease upon payment of outstanding invoices

Please also respect any confidential information shared with you during the project.

11. Acceptance of Terms

While we take great care in our work, we are not liable for:

revenue loss
business interruption
errors resulting from client-provided information
technical issues with third-party apps/platforms

You are responsible for final review and approval of all deliverables.

By engaging in work with Madhouse, you confirm that you have read, understood, and agree to these Terms & Conditions.