top of page
5.png

Payment Terms

Introduction

Madhouse operates under Disco Rodeo Group Pty Ltd
ABN: 80 683 183 744

These Payment Terms outline how Madhouse Studio manages invoicing, fees, and payment structures for all services.

1. Invoicing Structure

Retainer Clients

  • Billed monthly in advance

  • Due within the agreed timeframe (usually 7 days)

 
Project-Based Clients

  • 50% deposit (or agreed %) before work begins

  • Remaining balance due upon completion or at set milestones

  • Work does not start until deposit is received

 
One-Off / Ad Hoc Work

  • Invoiced upon commencement or completion, depending on the scope

2. Payment Methods

All invoices are issued via Xero. Payment options may include:

  • Credit/debit card

  • Bank transfer

  • PayPal (if enabled)

Details are included on every invoice.

3. Payment Timeframes

Standard payment terms are:

  • 7 days from invoice date

  • 14 days for approved arrangements

  • “On receipt” for urgent or one-off work

If you need a custom arrangement, let us know during onboarding.

4. Late Payments

A 5% late fee may be applied to overdue invoices.

If invoices remain unpaid:

  • work may be paused

  • platform access may be temporarily revoked

  • deadlines may shift

No new work will commence until outstanding invoices are resolved.

5. Failed or Returned Payments

If a payment fails or is returned, you will be contacted to arrange an alternate method.
Delays in payment may impact delivery timelines.

6. Cancellations & Changes

f you choose to end a project early:

  • deposits are non-refundable

  • you will be invoiced for work completed to date

  • files or deliverables may be withheld until payment is finalised

Retainer cancellations require 14 days notice unless otherwise agreed.

7. Refunds

We do not offer refunds for:

  • time already spent

  • strategy consultations

  • creative explorations

  • partially completed work

  • retainer periods already started

8. Financial Records

Xero stores all tax and financial records securely for the period required by Australian law.

9. Questions About Billing

If you ever have a question about an invoice or payment plan, contact us — we’re always open to discussion and clarity.

bottom of page